![]() This is far less than the $68 paid for duties, taxes and fees at purchase. As you will see, the UK customs fee (including handling) was £25.06. Please let me know if this is sufficient for your records. I have attached a photo of the receipt I received from UK Royal Mail after paying the customs fee so they could release the Secret Lair delivery. The support chain was then closed because I didn't reply for 48 hours as I was away on holiday over Christmas To help us investigate, please provide us a photo or scanned copy of the invoice showing the fees. We are looking into the issue, as most orders with us are shipped with the fees paid in advance. Please let me urgently investigate this and I will get back to you with a solution. Thank you for getting back to me and apologize for the misunderstanding. If you require any banking details for the payment, please let me know. I expect a full refund of the $68 (to be paid in GBP of the amount paid at the time of purchase) as I have now paid the customs fees required by the UK which the purchase order stated I was not required to pay. It is only in DDU countries where a fee may be applied to release the item. I am in the UK, a DDP Country, where according to the FAQ, Taxes, Tariffs and Custom Fees are payed on purchase. If you need to pay further taxes in customs due to your delivery address, I'm afraid you will need to pay them to get your order.Īpologies, but this is in direct contradiction of the Secret Lair FAQ (the shipping section). Your order was properly debited for an amount of $267.99. Please refund me the unnecessary extra amount you charged me. Hi, you didn't pay the customs free but the FAQ page says you should have, so I paid it instead. Me (I don't have the text of my original request, but this is the gist of it): There was acknowledgement from a WotC employee that WotC were aware of the issue, yet no action has been taken about this complete farce (apologies to the employee for bringing him into it, but it needed to be raised again). U/WOTC_CommunityTeam, it would be great to get any sort of feedback on this, especially given you are now pumping out these products so often. TL DR - I requested a refund for the unnecessary extra fee ($68 in my view) and ended up being refunded an amount less than the customs fee I paid myself. Below is the thread (apologies in advance for it being kinda long!) I paid the fee to release the Secret Lair to me and got in touch with the Secret Lair customer support. I told the Post Office I had already paid the fee, but they confirmed they had not received any such payment from WotC/Scalefast. ![]() When the item arrived, it was then held by the Post Office pending payment of a £25.06 customs fee (which should have already been paid by WotC/Scalefast in the previously mentioned $68 (which is over £50!)). Delivery was a separate line in the receipt and was costed at $0. This cost was to pay for the import customs charged by the UK for bringing the items into the country. So, for a bit of background - WotC/Scalefast charged $68 for "Duties, taxes and fees" as part of the 1st Secret Lair bundle cost. I was asked if there was ever a resolution to my previous thread about the extra customs charges being levied on the 1st lot of Secret Lairs when they were delivered to the UK and I do have an answer! r/magicTCG is not produced, endorsed, supported by, or affiliated with Wizards of the Coast. Magic: The Gathering, including card images, symbols, and text, is © Wizards of the Coast, LLC, a subsidiary of Hasbro, Inc. Duskmourn: House of Horror Quarter 4 2024.Universes Beyond: Assassin's Creed July 2024.Outlaws of Thunder Junction Quarter 2 2024.Universes Beyond: Fallout March 8, 2024.Murders at Karlov Manor February 9, 2024.The bot will automatically post a comment in reply, with links for that card.įree discussion thread every weekend Upcoming Set Releases Name in your post or comment and put it in double brackets, like this: Images, up-to-date text, rulings, and more. We have a card-information bot in this subreddit which can fetch How to identify what set a card is from.Roundup of other Magic-related subreddits and sites.Playing Magic during the coronavirus pandemic.No posts that are just pictures of cards.Buy/sell/trade in the consolidated thread.No sexually explicit content or violence/disturbing imagery.The rules listed in this sidebar are a brief summary meant to give youĪ general idea of our subreddit rules.
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